The website https://www.hotelgranadaarabeluj.com/ and all its material belong to the company HOTEL ARABELUJ C.B, with registered office at Camino Nuevo del Cementerio, 46. 18009 Granada. Spain.
Contact phone number: +34 958 221 656
Email: reservas@hotelarabeluj.com
NIF: E19555234
OBJECT
HOTEL ARABELUJ C.B, (hereinafter the provider), responsible for the website, https://www.hotelgranadaarabeluj.com/ This document is made available to users in order to comply with the obligations set out in Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE), as well as to inform all users of the website about the conditions of use of the same.
Any person accessing this website assumes the role of user, committing to the observance and strict compliance with the provisions included herein, as well as any other applicable legal provision.
The provider reserves the right to modify any type of information that may appear on the website, without any obligation to give prior notice or inform users of such modifications, it being understood that publication on the provider’s website is sufficient.
RESPONSIBILITY
The provider disclaims any liability arising from information published on its website, provided that this information has been manipulated or entered by a third party unrelated to it.
This website may redirect you to content on third-party sites. Since the provider cannot always control the content posted by third parties on their sites, it assumes no responsibility for such content. In any case, the provider states that it will immediately remove any content that may violate national or international law, morality, or public order, and will immediately remove the redirection to said website, reporting the content in question to the appropriate authorities.
The service provider is not responsible for information and content stored, including but not limited to, forums, chat rooms, blog generators, comments, social networks, or any other medium that allows third parties to independently publish content on the service provider’s website. However, in compliance with Articles 11 and 16 of the LSSI-CE (Spanish Law on Information Society Services and Electronic Commerce), the service provider is available to all users, authorities, and law enforcement agencies, and actively collaborates in the removal or, where appropriate, blocking of any content that may affect or contravene national or international legislation, the rights of third parties, or public morals and order. If a user believes that any content on the website may fall into this category, they are requested to notify the website administrator immediately.
INTELLECTUAL AND INDUSTRIAL PROPERTY
The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics are the property of the provider or, where applicable, have a license or express authorization from the authors.
Regardless of their intended purpose, the total or partial reproduction, use, exploitation, distribution, and commercialization of these materials requires prior written authorization from the provider. Any use not previously authorized by the provider will be considered a serious infringement of the author’s intellectual or industrial property rights.
The provider acknowledges the corresponding industrial and intellectual property rights of their owners, and their mere mention or appearance on the website does not imply the existence of any rights or responsibility on the part of the provider, nor any endorsement, sponsorship or recommendation by the provider.
APPLICABLE LAW AND JURISDICTION
This website is governed by Spanish law, and in the event of any dispute or controversy arising from its use, both parties submit to the jurisdiction of the courts of the city of Granada, Spain. This clause expressly submitting to the courts of the city of Granada will not apply to disputes with website users who, under current legislation, are considered consumers, in which case both parties will be subject to the jurisdiction of the courts of the consumer’s place of residence. Likewise, in these cases, the provider and the user may submit their disputes to the arbitration procedures provided for in the legislation on arbitration and consumer protection, and to the out-of-court dispute resolution procedures established through codes of conduct or other self-regulatory instruments.
If you disagree with the services contracted and are a customer from the European Union, excluding Spain, you can go to the following link to file the appropriate complaint: http://ec.europa.eu/consumers/odr/
GENERAL TERMS AND CONDITIONS
Identity of the parties:
On the one hand, the supplier of the goods or services contracted by the user, HOTEL ARABELUJ C.B, with registered office at Camino Nuevo del Cementerio, 46. 18009 Granada. Spain, NIF E19555234 with customer service telephone number +34 958 221 656 and contact email reservas@hotelarabeluj.com and on the other hand,
Every user who accesses the website https://www.hotelgranadaarabeluj.com/
By contracting the services marketed by HOTEL ARABELUJ C.B. (hereinafter, the services or the service), you agree to be bound by these current general terms and conditions. The user must have carefully read these terms and conditions before contracting the services.
General information:
It is a platform that organizes and manages rural accommodation bookings to offer users an alternative way to spend their free time.
The following is the contractual document that will govern the contracting of services for the same through the website owned by HOTEL ARABELUJ C.B.
Acceptance of this document implies that the user:
- He has read, understands and comprehends what is stated here.
- That is a person with sufficient legal capacity to contract the services listed on the website.
- That assumes all the obligations set forth herein.
These terms and conditions will have an indefinite period of validity and will apply to all bookings made through the website https://www.hotelgranadaarabeluj.com/
The provider reserves the right to unilaterally modify these conditions, without this affecting any promotions, if applicable, that were previously reserved before the modification.
Reservations will be valid exclusively for those users who have fully accepted the general and specific terms and conditions of sale; without this acceptance, it will not be possible to formalize the reservation process.
The specific sales conditions vary depending on each of the booking services.
It is necessary for the user to carefully read the specific terms and conditions of the selected service before proceeding with the purchase. The specific conditions can be found at the respective accommodations and take precedence over the general booking conditions. The purchase process will be conducted in Spanish, English, and French.
Prices:
The prices of the products offered on the website are expressed in Euros (€). The prices shown next to each product include VAT and will be visible from the start of the booking process. These taxes will be itemized in the final summary before payment. Any offers, discounts, or promotions will be displayed on this website and you will be eligible to take advantage of them. Our company reserves the right to make any changes it deems necessary at any time and without prior notice, and prices may be updated daily. Once a booking is made, the prices will remain the same.
Occasionally, our website offers a lower rate for a specific service, product, or stay. However, these rates may come with restrictions and special conditions, such as those related to cancellation and refunds. Please carefully review the details and conditions of the booking, service, or product to understand the terms and conditions before making your reservation.
Obvious errors (including typos) due to technical or human error are not binding. When the price stipulated for the reservation is clearly unreasonably low, the reservation will be invalid, the contract will be cancelled, and the amount paid will be refunded, or you will be offered the option to keep the reservation by paying the difference. If you notice that your reservation suffers from this contractual defect, please contact us to resolve the issue. For any information, you can contact us by phone at +34 958 221 656 or by email. reservas@hotelarabeluj.com
Every payment made to the provider entails the issuance of an invoice in the name of the registered user or the company name that the user has provided at the time of making the reservation.
Subject of the contract:
The purpose of this document is to regulate the contractual relationship of proceeding with the requested reservation and carrying out an offer of personalized services created between the provider and the user at the moment when the latter accepts the corresponding box during the online process, the contractual relationship of proceeding with the requested reservation entails the delivery, in exchange for a price determined and publicly displayed through the website, of a specific product or service.
Booking procedure / how to buy:
Anyone with internet access can make a reservation or purchase.
The steps in the purchase process are visible throughout the entire process. The procedure for booking through the Website is as follows:
a) First, on the main page, select the dates of stay and the number of guests. Then, the different property options available will appear, allowing you to select the rate and package that best suits your needs.
b) Once you have selected the number of packages you wish to book, the final price will be displayed. (In some cases, you may be able to select extra services that will have an additional cost, which you will see next to the booking price).
Clicking the “Book” button will display a form for entering personal information related to the booking, as well as the bank card used as a guarantee for the booking. There will be a blank space to make any comments you deem appropriate. Once completed, you must read and accept the privacy policy and the general and specific terms and conditions of the booking (included in each accommodation).
Please carefully review the details of the booking or service you choose to understand the specific conditions before making the reservation.
d) Verify your booking details by clicking the “confirm booking” button. Clicking this button will finalize your booking.
f) You will receive a booking confirmation email with your booking details. This document confirms that your booking has been successfully completed and serves as proof for any claims. If you do not receive this email, please check your spam or junk mail folder, as it may have been filtered as spam. If you cannot find it there, please let us know as soon as possible so we can resolve the issue.
h) Once we receive this and provided we confirm that all the information is correct, we will proceed to process your reservation.
i) After confirming your booking, please review its contents to identify any errors in the data entered. To correct any errors, please call our customer service line at +34 958 221 656 or contact us via email reservas@hotelarabeluj.com communicating the reservation identification details to us.
If for any reason the reservation cannot be fulfilled, the amount paid will be refunded directly using the same payment method used by the customer.
The provider assumes no responsibility when the reservation cannot be made as a result of the data provided by the user being false, inaccurate or incomplete.
Notwithstanding the foregoing, we will take the measures required of a diligent merchant to ensure that the reservation can be made within the agreed time.
While we strive to make our service as accurate as possible, we cannot verify or guarantee that all information is accurate, complete, or correct. We are also not responsible for errors (such as obvious and typographical mistakes), interruptions (due to server outages (temporary and/or partial), repairs, updates, and maintenance of our platform, or other reasons).
Once the booking has been made, if a modification is required, the user must contact customer service by phone at +34 958 221 656 or by email reservas@hotelarabeluj.com depending on the type of modification made, there may be an additional cost.
Damage to accommodations. Users’ duties.
If you are deemed responsible for damage to accommodation or any personal or material property located in accommodation, we will charge you through the payment method used to make the booking.
Before making your reservation and during your stay, please take into account the following considerations:
- Observe the safety, coexistence and hygiene rules dictated by management for the proper use of the establishment.
- Respect the rules of use or internal regulations of tourist establishments, as well as comply with the prescriptions and particular rules of the places to be visited and of tourist activities.
- Respect the establishment, its equipment, and its facilities. Pay for the contracted services upon presentation of the invoice at the establishment or according to the agreed terms. Filing a complaint does not exempt you from your payment obligations.
- Respect the cultural and environmental context.
- Observe the usual rules of social coexistence and respect for people, institutions and customs of the places.
- Respect the dignity of people who work in the tourism industry.
PAYMENT METHOD
a) Payment/booking by credit/debit card: You can conveniently pay with your credit card or book the service, in which case we will use your card as a booking guarantee. (This depends on the selected rate and other booking conditions).